COVID-19 Updates

July 13, 2020

To the Beauty Community,

We have made some adjustments to our COVID-19 store procedures. Please take the time to read below, so you are familiar with the procedures prior to your next visit:

  • Please DO NOT visit our stores if: 
          - You are experiencing any COVID-19 symptoms including fever, cough, sore throat, difficulty breathing and/or runny nose
          - You have been in close contact with a probable or positive COVID-19 case
          - You have been advised to self-isolate for any reason including recent
    outside of Canada
  • Limit personal belongings brought into the store
  • Only touch items you intend on purchasing, make a list ahead of time by visiting ModernBeauty.com
  • We recommend wearing a face mask or covering
  • Utilize the hand sanitizer available upon entry
  • Maintain a distance of 2m / 6 ft (3 square tiles)
  • Payment with VISA, Mastercard, Debit is preferred
  • Each client can enter with only one guest, as there is a store limit of 20 people

We will continue to offer in-store pickup on orders placed via the website. At checkout click “In-Store Pickup” to choose the location you would like to pick up from. We will call you within 24 hours* of your order for pickup. 
*In-Store Pickup may take over 24 hours on orders made on weekends or holidays.

We thank you for your patience, understanding, and participation in the above during this time and will continue to do our best to support you and your business. 

Sincerely,
Your Modern Family

June 19, 2020

To the Beauty Community,

In light of updated information on the transmission of COVID, we have updated our policies for returns, exchanges and defective replacements.

As of Friday, June 19th, any items that qualify for an exchange or defective replacement between March 24th and June 26th will be accepted prior to Friday, July 10th. Following July 10th, we will no longer accept exchanges or defective replacements on expired policy periods.

Modern Beauty will not be accepting returns or exchanges on any final sale items including, but not limited to, alcohol, applicator/spray bottles, cleaning/disinfecting products, hand sanitizer, face shields, masks, gloves, capes, towels, or tint bowls/brushes.
All items that are taken back, that fall under the updated policy, will be disinfected prior to being put back on our shelves. This is to ensure the continued safety and health of our loyal clients and dedicated employees.

We thank you for your patience and understanding during this time and will continue to do our best to support you and your business.

Sincerely,
Your Modern Family

June 15, 2020

To the Beauty Community,

In order to assist you with signage you need for your businesses upon reopening, we have uploaded Reopening Signage sourced from BehindTheChair.

Sincerely,
Your Modern Family

May 15, 2020

To the Beauty Community,

We are pleased to inform you that we will be re-opening our stores as of Tuesday, May 19th, 2020, excluding Calgary and Fort McMurray; Calgary remains open for curbside pickup only. We have implemented numerous policies and procedures to maintain the health and safety of our loyal clients and dedicated employees as this will continue to be our number one priority.

Please take the time to read the below, so you are familiar with the procedures prior to your next visit:

  • Please do not visit our stores if: 
          - You are experiencing any COVID-19 symptoms including fever, cough, sore throat, difficulty breathing and/or runny nose
          - You have had close contact with a probable or positive COVID-19 case
          - You have been advised to self-isolate for any reason including recent travel outside of Canada
  • Only the card/account holder will be allowed into the store as there is a store limit of 10 people
  • Limit any personal belongings brought in including reusable bags
  • We encourage you to wear a face mask or covering during your visit
  • Utilize the hand sanitizer located at the front door upon entry
  • Only touch items you intend on purchasing, make a list ahead of time by visiting ModernBeauty.com
  • Maintain a distance of 2m/6 ft away from others to maintain social distancing
  • We will be accepting Visa, MasterCard and Debit for payment
  • Our hours may vary depending on the location, please visit ModernBeauty.com/locations for the most up-to-date information
  • Our return, exchange and defective replacement policy is available on our website click here 

We will continue to offer in-store pickup on orders placed via the website. At checkout click “In-Store Pickup” to choose the location you would like to pick up from. We will call you within 24 hours* of your order for pickup. 
*In-Store Pickup may take over 24 hours on orders made on weekends or holidays.

We thank you for your patience, understanding, and participation in the above during this time and will continue to do our best to support you and your business. 

Modern Beauty Supplies recognizes that government regulations may continue to change and will vary across the country. This is meant as a guide supplemental to your local government and health authority guidelines and regulations.

Sincerely,
Your Modern Family

May 12, 2020

To the Beauty Community,

We have released the following Salon Reopening Summary to help you with reopening your salons. The information provided in this presentation is a compilation of recommendations set by Canadian provincial and federal governments in order for salons and spas to resume business following the COVID-19 pandemic. The intent is to minimize risk of exposure and spread between employees and clients to protect the health of all those around us.

Modern Beauty Supplies recognizes that government regulations may continue to change and will vary across the country. This is meant as a guide supplemental to your local government and health authority guidelines and regulations.

Click here to view our Salon Reopening Summary 

Sincerely,
Your Modern Family

April 1, 2020

To the Beauty Community,

In light of the challenges posed by COVID-19, we’ve adjusted our policies to ensure we're able to protect the safety of our loyal clients & dedicated employees. As such, we are not currently accepting returns and exchanges or doing defective replacements.

If your return, exchange or defective replacement policy period expired after March 24th, we’re extending the policy to 21 days after it is considered safe, by the provincial government, to lift social distancing precautions at your local store. After 21 days of resuming normal business operations, we will no longer accept returns, exchanges or defective replacements on expired policy periods.

Modern Beauty will not be accepting returns or exchanges on the following: alcohol, applicator/spray bottles, cleaning/disinfecting products, hand sanitizer, face shields, masks, gloves, capes, towels, or tint bowls/brushes.  

We thank you for your patience and understanding during this time and will continue to do our best to support you and your business.

Sincerely,
Your Modern Family

March 24, 2020

To the Beauty Community,

To help ensure the health & safety of our loyal clients & dedicated employees, we are only offering curbside pick-up at our stores.

  • Please call the direct store line during posted business hours
  • A Beauty Advisor will take your order over the phone Once it’s packed, we will call for payment (VISA or Mastercard)
  • When you arrive for pick-up, call with your license plate number
  • A Beauty Advisor will place the order by your car

For the most up-to-date store hours and your store’s direct phone number, please visit modernbeauty.com/locations.

We are now providing free shipping on all orders over $100 placed online at modernbeauty.com, through your Business Advisor, or over the phone at 877-566-3376, until April 06, 2020.

Let’s come together during these difficult times.
Thank you for your continued support and understanding.

Sincerely,
Your Modern Family

March 17, 2020

To the Beauty Community,

As all of our thoughts are on the COVID-19 situation, we wanted to share an update on how Modern Beauty is responding. The health and safety of our community, including our loyal clients and dedicated employees, is always of the utmost importance to us, and we recognize that our clients depend on us and require our products to serve their customers.

Across all stores, offices & warehouses, we have implemented the following measures:

  • Regularly disinfecting all high-touch areas, including doors, carts, and registers
  • Encouraging our employees to participate in social-distancing measures, as recommended by our provincial and federal governments
  • Ensuring our employees are educated on how to perform adequate and regular hand hygiene, as well as increasing accessibility of hand sanitizers

In an effort to protect the community, we have adjusted our Monday to Friday store hours to 9:30AM - 4:30PM, excluding Calgary Head Office and Edmonton West. We recommend calling our stores ahead of time to prepare your orders prior to your arrival, for an express pick-up service. As we continue to monitor the COVID-19 situation, our store hours could change. For the most up-to-date information, please visit modernbeauty.com/locations.

  • Online at modernbeauty.com
  • Through your Business Advisor
  • Over the phone at 877-566-3376

Let’s come together during these difficult times.
Thank you for your continued support and understanding.

Sincerely,
Your Modern Family